Category: Customer Experience

The Promotional Product Experience

If you ask someone the definition of “good customer service”, you’re likely to hear something along the lines of, “Good customer service is helping a customer get a good or service in a timely manner.” While that’s absolutely correct and something that all businesses should strive for, it’s a little lackluster, don’t you think? Sure,… Read more »

Customer Experience Interview with Donald C. Kelly

Donald has a belief that “anyone” can sell, if they have the desire. Early on in his sales career, Donald struggled with sales, but through the proper training and coaching, he became a top performing seller. He has since taken it upon himself to “evangelize” the message of effective selling to struggling entrepreneurs, salespeople and… Read more »

Five Ways Your Customers Will Fall in Love with Your Business

Nurturing ongoing relationships with your customers is an important part of growing a successful business. And in this age of automation and innovation, caring for your customers is more important than ever before. At any given moment, an unhappy customer can share their opinion on social media platforms and the web, which can negatively affect… Read more »

The Truth Behind Your Customer’s Journey

A business is only as healthy as its client relationships. Happy customers are loyal customers, which provide stability and referrals. Unhappy or indifferent clients, or even worse angry and disappointed clients result bad publicity and possibly create a bad reputation for your brand. For a marketing agency, one unhealthy relationship can poison its overall stability…. Read more »

Is the Customer Experience More Important Than the Product?

Customers are wanting to be recognized for their purchases more now than in the past few decades. The demand of competition allows consumers to have both the freedom of choice and the freedom of expression should they feel their experience was not up to their expectations. Verint Systems, known best for their security, surveillance, and… Read more »

Creating A Customer Experience With Your Website

The human attention span is now 8.25 seconds, which is down from 12 seconds in 2000. This means you have 8 seconds to convince the user that they will find a product or service that solves their pain point, provide a specific benefit, and why they should stay on your site to possible buy from… Read more »

The Value of Hand Writing a Thank You Note

In 2017, a trip to the mailbox is a very mundane ritual that yields only mass-produced advertisements and computer generated bills. The only handwritten text you may receive could be a short message inside a birthday card from your grandmother. With the emphasis on handwriting disappearing from elementary schools in favor of keyboarding technique, the… Read more »

Customer Experience Interview with Jaime Masters

Jaime Masters is the host and CEO of The Eventual Millionaire podcast. Jaime has interviewed over 350+ millionaires and billionaires on her podcast and has been helping business owners make things more simple and more profitable for the last 10 years. Jaime has compiled the knowledge and advice from her weekly millionaire interviews into a bestselling book,… Read more »

Customer Experience Interview with Michelle Mazur, Ph.D.

Michelle Mazur, Ph.D. helps speakers and entrepreneurs create speaking as a profit center for their business by building a speech like a product that positions them as the go-to expert in their field. She is the CEO of Communication Rebel and the author of Speak for Impact. The speakers she works with have gone on to book speaking gigs… Read more »

Customer Experience Interview with Martin Brossman

Martin Brossman is a leading authority on social media and online marketing with more than 20,000 followers on social media platforms. He is a business coach, consultant, and a dynamic trainer known for his insight and humor. A member of the National Speakers Association, Martin is a popular speaker on social media marketing and professional… Read more »