/ FAQ – Triple R Marketing

FAQ

ORDERING INFORMATION

Terms may be granted with the submission of a credit application in full. Please allow 5-7 business days for your review of your credit application and for a credit approval response to be given). Net terms application can be accessed HERE.

Orders shipped to the states: Indiana, Ohio, Illinois, Florida, Texas, Tennessee, California, and Nebraska, will be charged sales tax unless a valid sales tax exemption certificate has been emailed to our office at office@triplermarketing.com.

We will provide mockups or design proofs for orders only after the order has been submitted, confirmed and approved. This policy is in place to ensure that our design resources are used efficiently and to prioritize orders that have been officially placed.

Customers can cancel their order before design approval without incurring any fees.

We do not offer returns nor refunds for our promotional products unless these goods are faulty, have factory defects or have been manufactured with the wrong specification.

Any claim must be provided to Triple R Marketing via written notice no later than thirty (15) days after receipt of order. Failure to provide written notice within such 15-day period shall void Triple R Marketing’s warranties in their entirety. To report a problem, send an email to orders@triplermarketing.com. To expedite your claim, include images of the products with issues and be as descriptive as possible, the more details the better.

Depending on your location, Standard or Ground shipping can take anywhere from 1 to 5 business days in transit.

NOTE: Courier services like Fedex and UPS no longer guarantee delivery times with standard services, and will not issue compensations due to late deliveries. Please ensure that you allow sufficient time between placing your order and your deadline / event date.

We make all the arrangements to be sure your products arrive where and when you need them. However, we cannot be responsible for inclement weather, national disasters, customs delays and other unusual circumstances.

Customers are responsible for all costs associated with order returned to us after repeated failed delivery attempts. In such cases, customers will be charged the carriers returned shipment fee, processing, along with the additional freight to ship back out again. We highly recommend customers to include key information, such as a leasing office, suite and/or apartment number.

Non-apparel samples are available for almost all of our products and no cost for our registered, qualified customers. For more expensive or expedited items, customers may be asked to pay for the sample. A UPS or FedEx shipper number may be requested to cover the shipping costs.

Sample requests are to sent to orders@triplermarketing.com. Please be sure to include the product SKU, color, ship to address, and shipper number.

Blank apparel samples will be charged to the customers credit card on file or open account if terms have been setup. If the blank apparel sample is returned undamaged within 15 days of receipt, we will issue a credit to the credit card or open account minus outbound freight. Return freight and restocking fee will be the responsibility of the customer. Please note that damaged or soiled blank apparel items will not be returnable.

All returned apparel must accompany and return goods authorization number. The RGA number must be clearly marked on the returned package. To initiate the return process, contact purchasing at orders@triplermarketing.com.

To use any logo, the customer must obtain written permission from the registered owner of the logo or trademark, or be an authorized agent or affiliate of the owner. The customer may not use any logo in a way that infringes on copyright laws. Additionally, the logo must not be used in any vulgar, illegal, or unlawful manner.

Triple R Marketing assumes no liability for any damages or legal issues that may arise from the customer’s use of a logo. We will not be held responsible for the unauthorized, improper, or illegal use of any logo or trademark applied to promotional merchandise purchased through our services.

Triple R Marketing will not accept responsibility for clients who misrepresent their ownership of licenses or trademarks. We reserve the right to refuse orders from any customer who violates or infringes upon the intellectual property rights of others.

Contact our support team at support@triplermarketing.com for a list of manufacturers that offers 24 Hour Rush Service products. Rush service only applies to actual production time after order approval. Time does not include artwork production or shipping time frames. Expedited shipping is required to take advantage of these program services.

GENERAL INFORMATION

Non-apparel samples are available for almost all of our products and no cost for our registered, qualified customers. For more expensive or expedited items, customers may be asked to pay for the sample. A UPS or FedEx shipper number may be requested to cover the shipping costs.

Sample requests are to sent to orders@triplermarketing.com. Please be sure to include the product SKU, color, ship to address, and shipper number.

Blank apparel samples will be charged to the customers credit card on file or open account if terms have been setup. If the blank apparel sample is returned undamaged within 15 days of receipt, we will issue a credit to the credit card or open account minus outbound freight. Return freight and restocking fee will be the responsibility of the customer. Please note that damaged or soiled blank apparel items will not be returnable.

All returned apparel must accompany and return goods authorization number. The RGA number must be clearly marked on the returned package. To initiate the return process, contact purchasing at orders@triplermarketing.com.

To use any logo, the customer must obtain written permission from the registered owner of the logo or trademark, or be an authorized agent or affiliate of the owner. The customer may not use any logo in a way that infringes on copyright laws. Additionally, the logo must not be used in any vulgar, illegal, or unlawful manner.

Triple R Marketing assumes no liability for any damages or legal issues that may arise from the customer’s use of a logo. We will not be held responsible for the unauthorized, improper, or illegal use of any logo or trademark applied to promotional merchandise purchased through our services.

Triple R Marketing will not accept responsibility for clients who misrepresent their ownership of licenses or trademarks. We reserve the right to refuse orders from any customer who violates or infringes upon the intellectual property rights of others.

In order to embroidery and garment, an embroidery DST file is required. DST stands for Data Stitch Tajima and is a file format that provides instructions for embroidery machines to create designs on fabric. If customer does not have access to this file, there is a one time setup fee to create. No additional setups will be charged on future orders as long as there are no changes to the size and/or logo. Thread colors can be changed at any time without any additional setup. Setup fee includes one virtual proof for review and approval. Add $10 for each additional virtual proof. Any changes to the logo after sew out may result in additional set up charges. A copy of the file is available upon request.

Once all required approvals have been received, apparel production times are determined based on a series of steps and conditions. Production times officially start after all blank products on the order are in hand. We receive apparel orders daily from our manufacturers warehouses. Most all orders are combined and shipped together in order to waive inbound freight charges. Orders are sourced from 9 warehouses, each in different states and varying transit times. We always prioritize the Ohio warehouse due to its faster shipping capabilities. However, if an order includes items that require accessing from multiple warehouses, production cannot commence until all items are received in full. This approach ensures that the production process is efficient and that all components of the order are accounted for before work begins. We allow 1 additional business day from the time all items have been received, in order to do a quality control check for any defect in the garments. At that time the production times officially commence. Below is the transit time that it takes to receive garment blanks, based on warehouse location and a 1pm EST cut off time. Cincinnati, Ohio – 1 day transit Richmond, Virginia – 2 day transit Minneapolis, MN – 2 day transit Robinsville, NJ – 2 day transit Jacksonville, FL – 3 day transit Dallas, TX – 3 day transit Reno, NV – 4 day transit Seattle, WA – 5 day transit Phoenix, AZ – 6 day transit If an order needs to be rushed outside of these timeframes, the custom does have the option to pay for expedited inbound shipping. Please note outbound shipping transit times are additional to the production times.
 

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