Terms and Conditions
Updated: January 1, 2025.
1. Past Due Invoices
- All past due invoices will now require a check number and payment date to halt the progression of late payment status.
2. Notifications for Past Due Payments
- Notifications will be sent at 10, 15, and 20 days past due to the payment processing email we have on file, along with a copy of the invoice.
- If using a third-party processing vendor, an email notification and copy of invoices will be sent to the corporate email address on file. Customers are responsible for contacting their 3rd party vendors to address any payment delays.
3. Credit Hold Procedures
- At 30 days past due:
- The community’s credit status will be put on hold.
- A notification will be sent to the payment processing and corporate emails we have on file.
- At 40 days past due:
- The entire account will be placed on hold, and necessary steps will be taken to resolve the account status. We kindly request your corporate team’s assistance in collaborating with the communities on past due invoices with the first notification, to help ensure there are no delays, facilitate smooth transactions, and avoid reaching this point.
4. Recurring Late Payments
- Communities with late payments two months in a row:
- Will forfeit their online store discount, and pricing will be adjusted accordingly.
- Communities with late payments three months in a row:
- Will be required to fill out a separate credit application or be placed on a prepaid status for all future orders.
- Any account placed on hold three times will be required to submit a new credit application.
5. Agreement to Terms
- By placing orders on our store, the customer agree to these updated terms and conditions.
